Shipping policy

Shipping costs

Netherlands & Belgium: €4.95 (free shipping on orders over €50) Other countries: €12.95

Order processing and delivery

Orders placed on business days before 22:00 CET are typically shipped the next day. Delivery usually takes 1–5 business days, depending on your location. Orders placed after 22:00 CET or on weekends will be shipped the next business day.

You can track the status of your order using the track & trace number you'll receive after placing your order.

Address changes

Need to change your delivery address after placing an order? Please contact us immediately. Please note: we cannot guarantee address changes once an order has been processed.

Damaged or defective Products

We guarantee that our products are delivered in excellent condition. If you receive a damaged product, please submit a claim within 5 days of receipt via support@cicleskin.com.

Include in your email:

Your order number
Your contact details
A description of the issue
Photos of the packaging, shipping box, and invoice

We will replace damaged products free of charge within 30 days of purchase.

Lost packages

CICLE Skin is not responsible for packages lost due to incorrect addresses provided by the customer.

Is your package missing? Please contact the carrier first and provide your tracking number. If the carrier confirms the package is lost, file a claim with the carrier and inform our customer service team. We will work together with you and the carrier to resolve the issue.